top of page

HASSLE-FREE WEDDING DRESS EXCHANGES

At Lex Bridal, we understand the significance of finding the perfect wedding dress. If for any reason you are not entirely satisfied with your purchase, please contact us within 7 days of receiving your dress to arrange a return or exchange. We aim to make the process simple and stress-free for you, with a $60 restocking fee per dress. Your satisfaction is our priority, and our dedicated team is here to assist you every step of the way.


Damages:
Lex Bridal takes care in packaging and shipping your wedding dress. However, in the rare event of any damages during shipping, please contact us on the date of delivery. Kindly provide photos and delivery details, and retain all packaging materials and damaged goods for our assistance.

Do you have any questions or need assistance? Our dedicated team is ready to help. Feel free to reach out to us at;
413-457-1641

EASY WEDDING DRESS RETURNS

We want you to feel confident in your decision, which is why we offer a 7-day return policy for all our wedding dresses. We aim to make the return process hassle-free for you, with a  $60 restocking fee per dress. Whether you need a refund or want to exchange for a different style, our goal is to make the process simple and stress-free for you. Your satisfaction with your wedding dress is our priority, and we are committed to ensuring a seamless experience for you.

​

Pre-order and in stock item(s) Order Processing Time:

All orders are processed within 1-3 business days excluding holidays. Please allow additional days in transit for delivery. Pre-orders take up to 3 months to arrive. If there will be a significant delay in shipment of your order, you will be contacted.

 

Shipping Rates:

Shipping charges for your order will be displayed at checkout.

Continental USA

  • FREE standard shipping per gown

  • $100 expedited shipping per gown

  • $15 standard shipping per accessory

 

Additional shipping charges apply for Alaska, Hawaii, Puerto Rico, and international orders.

International 

  • Shipping may range in price from $200 - $500 

  • There may additional taxes/duties/fees upon arrival that the customer will be responsible for

  • All sales are final on gowns shipped internationally

​

  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
  • Why do FAQs matter?
    FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
  • Where can I add my FAQs?
    FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
  • What are the shipping options available for orders on LEX BRIDAL?
    LEX BRIDAL offers standard shipping and express shipping options for orders. Standard shipping typically takes 5-7 business days, while express shipping delivers within 2-3 business days.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
bottom of page